We want you to love every Lullamere product you receive. If something isn’t right, we’re here to help make it better.
Returns & Exchanges
Due to the nature of our products (handmade candles and wellness items), we can only accept returns or exchanges for the following cases:
- Wrong item received
- Damaged or defective products
- Missing items in your order
If you experience any of the above, please contact us within 7 days of receiving your order.
How to Request a Return or Refund
To start a return or refund request, please email us at support@lullamere.com with:
- Your Order Number
- A brief explanation of the issue
- Clear photos of the product and packaging (if damaged or incorrect)
Our team will review your request and respond within 1–2 business days.
Refund Process
Once your request is approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider
- For replacements, we will ship out the new item at no additional cost
Non-Refundable Items
We are unable to offer refunds or returns for:
- Used candles
- Products opened or not in their original condition
- Change-of-mind purchases
- Sale or promotional items
Thank you for understanding — this ensures product quality and safety for all customers.
Order Cancellation
Orders can be cancelled within 2 hours of placing them.
Once the order is processed or shipped, cancellation is no longer possible.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged:
- Contact us immediately
- Provide your Order Number and supporting photos (if damaged)
We will work with our courier partner to resolve the issue and offer a refund or replacement where applicable.
Contact Us
If you have any questions about our Refund & Returns Policy, please reach our support team at support@lullamere.com.
We’re here to ensure you feel confident and cared for with every purchase.