Shipping & Delivery

At Lullamere, we aim to make your shopping experience smooth and worry-free. Every order is packed with care and shipped as quickly as possible so you can enjoy your soothing candles sooner.

Shipping Information

Processing Time

All orders are processed within 2 business days.
During peak seasons or special promotions, processing may take slightly longer — but we’ll always do our best to get your order out quickly.

Shipping Duration

Delivery time depends on your location:

You’ll receive a tracking number via email once your parcel is shipped.

Shipping Fees

  • Singapore: Flat-rate shipping fee (SGD $15)
  • International: Calculated at checkout based on destination and parcel weight

We work with trusted delivery partners to ensure your items arrive safely.

Order Tracking

Once your order has been dispatched, a tracking link will be sent to your email.
You can follow your parcel’s journey at any time.

If you do not receive a tracking email within 48 hours, feel free to contact us — we’re happy to help.

Delivery Issues

If your package is lost, delayed, or arrives damaged:

  1. Reach out to us at support@lullamerecom
  2. Include your Order Number and a brief description
  3. For damaged items, please attach photos for faster assistance

We’ll work with our logistics partner to resolve the issue as quickly as possible.

Incorrect Address

Please double-check your shipping address before completing your purchase.
If you realize you entered the wrong address, contact us immediately.
We can help update it as long as the order has not been shipped. (Charges may applied)

Contact Us

If you have any questions regarding shipping, delivery, or your order status, you may contact our support team at support@lullamere.com.

We’re always here to help ensure a smooth and pleasant experience.